Virgin Media – Customer Dis-Services

By Roamer, on April 3rd, 2008%

Well, hopefully this will be my last ever posting about Virgin Media.

I was going through my credit card bill yesterday, and found that they had charged my for a month after I’d switched to my new provider ….. so a phonecall was is order.

First customer service rep I talked to seemed to be helpful, put me on hold for a moment, and then the phone was picked up again, I was asked for my telephone number and hay presto Continue reading Virgin Media – Customer Dis-Services

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Bye Bye Virgin Media ADSL – and good riddance!

By Roamer, on February 11th, 2008%

Right, I’m probably right now writing one of my last blog entries via my absolutely terrible Virgin Media ADSL connection, and may I say that I will hopefully never look back

After balling about them back in October about their worse than useless latency and bandwidth, I’ve done lots of research into other . . . → Read More: Bye Bye Virgin Media ADSL – and good riddance!

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Virgin Media ADSL – Latency is killing the service

By Roamer, on October 20th, 2007%

For some time one of our ADSL lines has been serviced by Virgin.net – now Virgin Media, and from my own experience I really wouldn’t recommend them to any of my friends at the moment.

Why, you ask, wouldn’t I recommend them, I do this on two counts:

  1. The provide telephone support on an 0906 number which costs 25 pence per minute!
  2. Their network latency is awful (So are their transfer speeds, but this is secondary to the latency from my point of view).

Now the support number problem I don’t see as an issue to myself, as I much prefer to use their live chat system (If you can get hold of someone of course), but the latency problem is terrible… Continue reading Virgin Media ADSL – Latency is killing the service

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